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Thursday, February 23, 2017
Why is an organization created? What is its purpose? How best can it achieve that purpose? What methods and means will it employ to achieve the purpose? Various terms and concepts of mission, objectives, strategy, policy, programmes and procedures which will help you understand the management of organizations.
The mission is the very reason and justification for the existence of a firm. Mission is always defined in terms of the benefits the firm provides to its customers and not in terms of any physical dimensions of the firm or its products.
A firm exists and functions only in relation to the customer whose need(s) it satisfies.. If there were no customers there would be no firm. Thus the starting point for, defining the mission of any business is its customer. Since the customer exists outside the business, the mission must be defined from the outside. The firm must ask the questions "What is our business?" and "What should it be?" but seek the answer from the customer's viewpoint.
Monday, December 19, 2016
A manager is responsible for combining and coordinating the people, the technology, the job task and other resources to effectively achieve the objectives of an organisation. You may be a manager in charge of constructing a plant or managing a bank or supervising a group of life insurance agents or training a football team. In most of the situations, you have others who are your subordinates reporting to you. The subordinates themselves may be managers having subordinates below to report to them. Therefore, we talk of levels of managers in an organisation.
The First Level Managers: These managers are in direct contact with the employees, who usually produce the goods or service outputs of an organisation. They are referred to as supervisors or foremen in some organisations. You may be associated with the employees who directly produce goods or render service outputs. Hence, your may belong to the first level managers. In some government offices, the superintendent of the office supervising the work of typists, despatch clerks, etc. belongs to this category. In the industry, it is the foreman, who is in direct contact with the rank-and-file workers, producing goods or services.
The Middle Level Managers: These managers are those with a number of responsibilities and linking or connecting activities. They direct the activities of the first level managers. For example, a district educational officer or a block development officer belongs to the middle level with the principals of schools and gram servers reporting to the district educational officer and block development officer respectively.
The Top Level Managers: The top level managers are a small group of policy makers responsible for the overall strategic management of the organisations. It is the responsibility of the top managers to develop the objectives and strategies of the organisation. It is the top management that must sense the demands of the political, social and competitive environments on the organisation. A President or a Chief Executive or a District Magistrate are examples of top managerial level.
THE MANAGERIAL SKILLS AT VARIOUS LEVELS
These skills refer to the personal ability put to use by the manager in specific position that he or she holds in the organisational hierarchy.
Sunday, December 11, 2016
An effective manager needs skills to plan, control, organise, lead, and finally to take decisions. In each case, a manager must exercise a unique set of skills.
1. PLANNING SKILLS
As part of the management process you attempt to define the future state of your organisation. You are not trying to predict the future, but rather to uncover things in the present to ensure that the organisation does have a future. Hence planning skills will include:
· being able to think ahead;
· ability to forecast future environmental trends affecting the organisation;
· ability to state organisational objectives;
· ability to choose strategies that will help in attaining these objectives with respect to future trends; and
· ability to arrive at performance standards or yardsticks for monitoring the implementation of these strategies, etc.
With growing complexity in the operations of large organisations, managers are expected to acquire skills to interact with intermediate planning systems such as a computer.
2. ORGANISING SKILLS
As you have seen, planning specifies the future course of direction of an organisation. The organising process follows the planning process. 'While planning specifies what will be achieved when, organising specifies who will achieve what and how it will be achieved.
Tuesday, December 6, 2016
Four important management processes are planning, controlling, organizing and leading. Decision making is an integral part of management process as all the other four processes involve Decision making. A particular manager may be more concerned with say, controlling and organising, while another may be more concerned with planning. The degree of involvement with each of these processes may vary from manager to manager, but essentially all managers have to be concerned with these processes. We shall first take up the planning process because only when there is planning can the other processes follow in logical sequence.
Planning is the most basic and pervasive process involved in managing. It means deciding in advance what actions to take and when and how to take them.
Planning is needed, firstly for committing and allocating the organisation's limited resources towards achieving its objectives in the best possible manner and, secondly for anticipating the future opportunities and problems.
Monday, December 5, 2016
THE SYSTEMS CONCEPT
A system is defined as a sum total of individuals but inter-related parts (sub-systems), and are put together according to a specific scheme or plan, to achieve the pre-stated objectives.
A system has the following components:
1. A number of parts of sub-systems which when put together in a specific manner form a whole system
2. Boundaries within which it exists
3. A specific goal or goals. This goal is expressed in terms of an output which is achieved by receiving input and processing it to form the output
4. Close inter-relationship and inter-dependency amongst the various sub-systems
Sunday, December 4, 2016
A firm is a social institution. Its very existence is dependent upon its harmonious relationships with various segments of the society. This harmonious relationship emanates from the firm's positive responsiveness to the various segments and its closely associated with the tasks a manager is expected to perform. The process of evolving this mutual relationship between firms and various interest groups begins by acknowledging the existence of the responsibilities of a manager. These responsibilities are towards customers, shareholders, employees, suppliers, distributors and retailers, competitors, unions, government and society.
1. RESPONSIBILITY TOWARDS CUSTOMERS
The manager must always remember that the customer comes first. The starting point for the business firm is an understanding of the needs of the customer, and the firm's foremost responsibility is towards the customer.
There is a lot of confusion over the much widely used terms-professional management and professional managers. Some researchers contend there is nothing like professional management. Management is a discipline. There are practitioners of this discipline who practise management as a profession and thus are, professional managers. Just as there are doctors and lawyers by profession similarly there are professional managers. As doctors practise medicine, managers practise management. The only difference between professional managers and other professionals is that, while the latter must possess a formal degree in their discipline, a professional manager need not have a formal degree or education in management. He may have learnt the necessary skills and gained competence from his experience.
The second characteristic of a professional manager is that his primary concern is the organisation or the company with which he works. This is true whether the manager works for a private or public sector or a multinational company; whether he is the executive director or the personnel manager reporting to the executive director. The professional manager always has his company's overall perspective in his mind and all his actions are guided by the company's objectives.
The third and the most important characteristic of a professional manager is that he is responsible for performance. Managing involves collecting and utilising resources (money, men, materials and machines) in the most optimal manner for achievement of some pre-determined objectives or results. It is the professional manager's responsibility to utilise resources to produce the required results. Responsibility and performance are really the key words in defining a manager's role. Performance implies action, and action necessitates taking specific steps and doing certain tasks. Let us first take up the various tasks which a manager is expected to do to produce results.
1. PROVIDING PURPOSEFUL DIRECTION TO THE FIRM
A manager can be compared to the captain of a ship who has first to set the course to reach the destination and then steer the ship along the course. Similarly, a manager has to, first of all, set objectives which the firm must achieve. Objectives provide the direction in which the firm must move. Having decided upon the objectives, the manager must constantly monitor the progress and activities of the firm to ensure that it is moving in the desired direction. This is the first and foremost task of every manager.
Saturday, December 12, 2015
Technological forecast is a prediction of the future characteristics of useful machines, 'products, processes, procedures or techniques. There are two important points implied in this statement, viz.:
a) A technological forecast deals with certain characteristics such as levels of technical performance (e.g., technical specifications including energy efficiency, emission levels, speed, power, safety, temperature, etc.), rate of technological advances (introduction of paperless office, picture phone, new materials, costs, etc.). The forecaster need not state how these characteristics will be achieved. His forecast may even predict characteristics which are beyond the present means of performing some of these functions. However, it is not within his scope to suggest how these limitations will be overcome. Find the pefect HR software vendor.
b) Technological forecasting also deals with useful machines, procedures, or techniques. In particular, this is intended to exclude from the domain of technological forecasting those items intended for pleasure or amusement since they depend more on personal fads, foibles or tastes rather than on technological capability. Such items do not seem to be capable of rational prediction and thus the technology forecaster generally does not concern himself/herself with them.
Table-1 : Technology Forecasting Methods and Techniques
Sunday, December 6, 2015
Information Technology synthesises the convergence of previously distinct and separate technologies. As is clear from Figure-1 below, developments in computer technology, electronic components technology and the communications technology along with appropriate software have converged and are now known by the catchword Information Technology' (IT). Information Technology refers to `a very wide range of elements which are utilised to create, transfer, transform and convey information through means, irrespective of whether these elements are in the form of equipment, services or know-how'. Developments in information technology have already produced vast gains in productivity resulting in counter inflationary trends in prices as well as substantial improvements in technical performance of many products and services.
Figure-1 : Convergence of Components, Computers and Communications
Technological change has been defined broadly as “the process by which economies change over time in respect of the products and services they produce and the processes used to produce them" and more specifically as alteration in physical processes, materials, machinery or equipment, which has impact on the way work is performed or on the efficiency or effectiveness of the enterprise. Technological change may involve a change in the output, raw materials, work organisation or management techniques but in all cases it would affect the relationship between labour, capital and other factors of production.
PRODUCTION FUNCTIONS AND TECHNOLOGICAL CHANGE
'A production function attempts to specify the output of a production process (as a function of the various factors of production e.g., labour, capital, technology, management or organisation and land). It may be possible to explicitly state the nature of this function based on econometric studies but that is not our interest at present. We would like to understand the role of technology in the production process and for that purpose we would like to begin with the isoquant approach. An isoquant specifies a range of alternative combinations of two factors of production, say labour and capital, which can be used to produce a given quantity of the output and is based on the assumption that the other factors of production e.g. the state of knowledge of technology is constant.
Figure 1 : Isoquants and factor substitution
Thursday, December 3, 2015
For all the countries, the most practical strategy for technology development-is to ‘make some and buy some'. This gives the advantage of selecting an appropriate area of specialisation and the potential to exploit the technology trade in the international market place.
The complex process of technology development is schematically presented in Figure-1.
The technological needs are derived from national socio-economic goals. A country's technology development strategy is then determined by combining these identified technological needs with potential technological developments in the world and a thorough assessment of available and emerging technologies. Then the Country determines a strategy to import technologies, which it cannot practically develop itself and identifies technologies, which can be produced locally. Now, there is a universal realisation that unless a concerted attempt is made to build local technological capabilities for absorbing imported technologies, any attempt to develop indigenous technologies encounters enormous difficulties. Even with regard to imported technology, it is essential for a country to be able to select, digest, adapt and improve it for local consumption. All of these efforts justify greater priority and allocation of resources to R&D. A pre-requisite for effective utilisation of R&D resources is the 'development of technological infrastructure within the country, including institution building, manpower development, provision of support facilities and creation of an innovative climate.
Figure 1 : The process of Technology Development
Source: Technology for Development, UN-ESCAP
The following general principles with regard to the planning for development of indigenous technological capabilities may be kept in view:
i) It is important to be selective in self-development of technology. Emphasis should be given to total integration of all activities in the technology production chain to achieve self-reliance.
ii) In selecting areas for development, a country can be inward looking in some areas and outward-looking in some other areas.
iii) Import substitution can only be a temporary strategy.
iv) In the technology production chain, a number of activities involving basic and applied research can be undertaken, but it is important to be able to discard some of the non-productive projects and concentrate, from time to time, upon those which have high commercial potential.
v) Technology development is best achieved through collective effort. Individuality, which tends to aim at being unique rather than practical, should be minimised.
Tuesday, December 1, 2015
Technology is a product of an R&D centre outfit or establishment. However, different R&D centres produce different technologies for achieving the same or similar goals. This is because of differing environments and surroundings and other conditions, viz., population, resources, economic, technological, environmental, socio-cultural, and politico-legal systems. The objective functions used in the development of technology could also be different at different places.
Figure 1: Appropriate and inappropriate technologies
Source: Technology for Development UN-ESCAP,
Figure-1 illustrate the concept of appropriate and inappropriate technologies. Any technology is ‘appropriate’ at the time of development, with respect to the surroundings for which it has been developed, and in accordance with the objective function used for development. It may or may not be appropriate at the same place at a different time, because the surroundings and/or objective functions may have changed. Similarly it may or may not be appropriate at a different place at the same time, or at different times, because the surroundings and objective function may be different. Thus, technological appropriateness is not an intrinsic quality of any technology, but it is derived from the surroundings in which it is to be utilised and also from the objective function used for evaluation. It is, in addition, a value judgement of those involved.
TECHNOLOGY POLICY AND POLICY INSTRUMENTS
The need for technology policy springs from an explicit commitment to a national goal and the acceptance of technology as an important strategic variable in the development process. Technology policy formulation ought to naturally follow the establishment of a development vision or perspective plan. This plan is characterized, among others, by a desired mix of the goods to be produced and services to be provided in the country in the coming one or two decades. The formulation of a technology policy begins with the establishment of a vision for the country and the corresponding scenario of the mix of goods and services to be produced and provided. The policy framework has to be broad and flexible enough, taking into account the dynamics of change.
A technology policy is a comprehensive statement by the highest policy making body (Cabinet/ Parliament) in the Government to guide, promote and regulate the generation, acquisition, development and deployment of technology and science in solving national problems or achieving national objectives set forth in the development vision or perspective plan.
Sunday, September 27, 2015
E-commerce is perhaps the most widely acclaimed buzzword, which gained popularity even aftermath of so-called dot com boom and diffusion. Every business aspect was being viewed with identifying business opportunities with the active support of IT tools especially Internet. Though various business models evolved and still the process of finding the most suitable model for different business propositions is continuing, the impact of e commerce practices can be felt and acknowledged without any reservations. However this impact is varied across different nations due to their characteristic differences in economies. The trends in e commerce practices show that it will gain the requisite volume with the pace of IT revolution as seen across the world. This is a brief description of modern practices and emerging trends related to technology, design and security issues involved in e-commerce.
Major technology and business companies such as Microsoft, AOL and Amazon.com are in the lead in developing and marketing wireless communications services and products required for facilitating business through wireless internet. AOL wants to make instant messaging available to all its customers and Amazon is already selling books using palm pilots. WAP (wireless application protocol) will be developed for use for wireless pages, instead of HTML.
Portals are sites that combine a portfolio of basic content, communication, and commerce sites. For the most part, they started out as search engines. There are two different types of portals in use, broad-based portals i.e. sites that serve everyone. They include Yahoo!, AOL, MSN, Excite, Snap, Lycos, AltaVista, Look Smart, About.com, Juno, Earthlink, etc. Vertical portals are the sites that focus on a particular content category, commerce opportunity, or audience segment, with a broad set of services. Examples of such portals include CBS Sports line, Garden.com, eBay, Amazon.com, Blue Mountain Arts, CNET, etc.
Friday, September 25, 2015
With the exposure to all the above information systems, let us find out the differences between DSS and MIS. Table-1 enlists some basic differences between Decision Support System, Management Information Systems and Executive Information System. As the name implies, the later two are the systems that provide information that may or may not be used for making a decision whereas the support information provided for deciding on the policy, planning or implementation is the basic component of DSS.
Let us find out the characteristics of the three systems :
DSS (DECISION SUPPORT SYSTEM) :
- DSS generally provide support for unstructured, or semi-structured decisions (decisions that cannot be described in detail).
- DSS problems are often characterized by incomplete or uncertain knowledge, or the use of qualitative data.
- DSS will often include modelling tools in them, where various alternative scenarios can be modeled and compared.
- Investment decisions are an examples of those that might be supported by DSS
MIS (MANAGEMENT INFORMATION SYSTEMS) :
- MIS is generally more sophisticated reporting systems built on existing transaction processing systems
- Often used to support structured decision making (decisions that can be described in detail before the decision is made)
- Typically will also support tactical level management, but sometimes are used at other levels
- Examples of structured decisions supported by MIS might include deciding on stock levels or the pricing of products.
Wednesday, September 16, 2015
Having basic understanding of decision-making process and DSS, let us find out what is Group Decision Support Systems (GDSS). GDSS are interactive computer-based systems that facilitate decision-makers working together as a group to arrive at a solution for unstructured problem. The group of executives analyzes problem situations and performs group decision-making tasks. The GDSS provides mechanisms to help the users to coordinate and keep track of on-going projects, allow them to work together thru computer-supported communication, collaboration, and coordination. Typical applications of GDSS include email, awareness and notification systems, videoconferencing, chat systems, multi-player games, and negotiation systems.
The group decision support system addresses the vary issue of human behaviour in a given environment along with computer science and management. It is found that a task assigned to a group is a typical information processing system that usually provides a judicious solution with alternatives. The GDSS has several implications that can be listed as follows :
- Enable all participants to work simultaneously thereby promoting broader input into the meeting process and reducing dominance of few people;
- Provide equal opportunity for participation;
- Enable larger group meetings that can effectively bring more information, knowledge, and skills for a given task;
- Provide process structure to help focus the group on key issues and discourages irrelevant digressions and non-productive behaviors;
- Support the development of an organizational memory from meeting to meeting; and
- Individual satisfaction increases with group size.
Concept of DSS : A decision basically is a resources allocation process that is irreversible, except that a fresh decision may reverse it or overrule the earlier one. We can also define it as a reasoned choice among alternatives. The decision maker, having authority over the resources being allocated, makes a decision. He makes the decision in order to further some objective, which is what he hopes to achieve by allocating the resources. The decision might not succeed in achieving the objective. One might spend the funds and yet, for any number of reasons, achieve no acceleration at all. For example: To accelerate an R&D program is an objective, not a decision. To allocate the funds in an effort to accelerate the program is a decision.
Simple decision is one in which there is only one decision to be made, even having many alternatives.
A decision may be goal oriented for some degree of satisfaction for a given objective. Objective may be driven by a decision but goal is always target/result oriented. A decision may employ decision analysis; a structured thought process to attain desired results. In doing this, we can distinguish three features of the situation: alternatives, uncertainties and outcomes. Decision analysis thus constructs models, logical or even mathematical, representing the relationships within and between the features of situation. The models then allow the decision maker to estimate the possible implications of each course of action that he might take, so that he can better understand the relationship between his actions and his objectives. Someone who buys a lottery ticket and wins the lottery obtains a good outcome. Yet, the decision to buy the lottery ticket may or may not have been a good decision.