OUTSOURCING INFORMATION SYSTEMS

If a firm does not want to use its own internal resources to build and operate information systems, it can hire an external organization that specializes in providing these services to do the work. The process of turning over an organization’s computer central operations, telecommunications networks, or applications development to external vendors of these services is called outsourcing.

Outsourcing information system is not a new phenomenon. Outsourcing options have existed since the dawn of data processing. As early as 1963, Petrot’s Electronic Data Systems (EDS) handled data processing services for Frito-Lay and Blue Cross. Activities such as software programming, operation of large computers, time-sharing and purchase of packaged software have to some extent been outsourced since the 1960s. 

Because information systems play such a large role in contemporary organizations, information technology now accounts for about half of most large firms’ capital expenditure. In firms where the cost of information systems function has risen rapidly, managers are seeking ways to control those costs and are treating information technology as a capital investment instead of an operating cost of the firm. One option for controlling these costs is to outsource. 

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Positive Reinforcement Programme

What are the Procedures and rules to follow while implementing Positive Reinforcement Programme ?

Implementing a Positive Reinforcement Programme

If your data reveal that the worker makes the correct response at least once in a while, you need to design a programme that will increase the percentage of correct response. As in anything else there are some basic, general rules that you must master before you implement such a programme. 

Rule 1: Reward Selection  

The only way to increase behaviour without alienating the employee is to make it more rewarding to perform effectively. Before you can change the contingencies in favour of the desired behaviour, you must identify what the employee finds reinforcing. You can only discover this by observing what the employee prefers to do and how he reacts to various rewards. The greatest danger at this point is in managing and the language of the employee. If you think that you can assume that money, praise attention recognition, time-off, or any other common reward is necessarily a reinforcer for an individual employee, you are probably overgeneralising your way into failure as a behaviour manager. Remember that by definition a reinforcer increases the probability of the preceding behaviour. If the frequency of the behaviour doesn't increase, your reward wasn't a reinforcer. The kind of manager who is likely to be reading this chapter is also the kind of manager who would have trouble accepting next week as an extra paid vacation because he would believe that the lost time would interface with his performance. For such a manager both money and time-off fail to function as reinforcers.

The language of the employee leads a behaviour management project astrally when the supervisor decides that he can ask the employee what would be reinforcing rather than directly observing the effects of various rewards. Verbal behaviour is never a substitute of actual observation. At best the questionnaire approach can waste time and create paper work. At worst, it can lead the manager to punish the very behaviours that he wishes to reinforce by using the wrong opportunities as rewards for the right behaviour. Asked in the abstract, our hard-working manager might say that he would love an extra paid week off but this consequence might not reinforce when it came down to taking the time. In the research for rewards, attitude surveys may point a manager in the appropriate direction, but only direct observation of behaviour will identify specific effective reinforcers.

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Building Roles and Teams

Describe the methods of building roles and teams being followed in your organization or any organization you are acquainted with. Also discuss their utilities. Describe the organization you are referring to.

ROLE BUILDING:
In any social system, such as the family, club, religious community, work organization, etc. individuals have certain obligation towards the system, which in turn gives each one of them a defined place in the society. This system of mutual obligations can be called a role and the individual’s place a position or an office.

Role is the position one occupies in a social system, as defined by the functions one performs in response to the expectations of the ‘significant’ members of the a social system, and one’s own expectations from that position of office.
Role and office (or Position), though two sides of the same coin, are however, two separate concepts. According to Katz and Kahn, “office is essentially a relational concept, defining each position in terms of relationships to others and to the system as a whole.”

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HRM

Explain the meaning and concept of HRM. Discuss the function of HR in your organization or any organization you are familiar with.

Ans :

Meaning of HRM :

Human Resource Management(HRM) is a process of bringing people and organization together so that the goals of each are met. It is that part of the management process which is concerned with the management of human resources in an organization. It tries to secure the best from people by winning the whole hearted cooperation.

HRM may be defined as the art of procuring, developing and maintaining competent workforce to achieve the goals of an organization in a effective and efficient manner.

According to Invacevich and Glueck, “ HRM is concerned with the most effective use of people to achieve organizational and individual goals. It is a way of managing people at work, so that they give their best to the organization.

Concept of HRM : 
HRM is a strategic approach to the acquisition, motivation, development and management of the organisation’s human resources.It is a specialized field that attempts to deriving an appropriate corporate culture, and introducing programmes which reflect and support the core values of the enterprises and ensure its success.

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