Communication and Communication Process

Q. Define Communication. Describe Communication Process and communication channels used in organisation ? 

Communication :

Communication begins when one person sends a message to another with the intent of evoking a response. Effective communication occurs when the receiver interprets the message exactly as the sender intended.

Effective communication is essential for the functioning of any organization. Managers need to transmit orders and policies, build cooperation and team spirit, and identify problems and their solutions. Employees need to clarify directives, provide feedback, and make their problems known. Team members need to share feelings and perceptions to solve problems and resolve conflicts. Communication breakdowns contribute to a host of organizational problems, from failure to carry out simple directives properly to low productivity and quality. Communication in organizations serves three major purposes. It allows members to coordinate actions, share information, and satisfy social needs.  

The Communication Process

The main components communication are the sender, the receiver, the message and the channel. The communication process includes the sequential steps of Encoding, Transmission and Decoding.  

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Interpersonal Relation

Interpersonal relation and factors affecting interpersonal relations ?

 

INTERPERSONAL RELATION:

Performance of members of any organisation depends on their ability to effectively interact with their superiors, subordinates and co-workers within the organisation and consumers, suppliers and general public outside. Interpersonal relation, therefore is a very important issue involving any organisation. Most organisations have people problems rather than business problems. People problems are due to faulty interpersonal relations, which hinders the attainment of organisational goal. Efforts are therefore made to enhance the interpersonal skills of the people at work.

FACTORS AFFECTING INTERPERSONAL RELATIONS :

Based on past experience people make assumptions about the nature of the other and of the particular kind of situation they are in (e.g. Competition or Cooperation). Each person develops positive or negative feelings that contribute to enhanced or diminished perceptions of self, the other and the current situation. These perceptions contribute to evaluation of the other person in this situation and lead to the formulation of intentions to interact in specific ways to accomplish personal objectives. The consequences of that behaviour and subsequent interactions generate new inputs for another set of reactions.

A.      Personality Factors: 

When trying to understand your feelings and behaviour, it helps to be aware that how you think and feel about yourself and others may be very unlike how they think and feel about themselves and you. These different evaluation and reactions depend on each individual's self-concepts, value system; frame of reference, defensiveness, interpersonal relationship needs and feelings.

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