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Showing posts with label customer relationship management. Show all posts
Showing posts with label customer relationship management. Show all posts

Sunday, March 23, 2014

SAP SOFTWARE SOLUTIONS


BUSINESS SOFTWARE SOLUTIONS FROM SAP 

There are rapid changes in business world. New products are introduced and new alliances are set-up. The companies, which are previously operating locally, are looking for expansion of global markets. There is manifold increase in competition. SAP is a world leader in business software solutions, with industry-specific products for virtually every aspect of operations. SAP claims that its solutions are built on such technologies that they will integrate with any systems. This is an important property as it enables to preserve your previous investment on it and do not have to major changes while migrating to SAP. 

SAP offers highly specialized solutions and is the world leader in this category. With installations in 60000 customer locations in 120 countries, SAP is developed and supported by more than 28000 professionals from its global network and this is increasing. Its popularity can be verified from the fact that 19000 organizations worldwide run on SAP. SAP claims that its solutions are designed in such a way so that the businesses get a better return on their technology investment. SAP claims to achieve great results for many companies, large and small e.g. Brother International got a 129% return on its investment on SAP’s Customer Relationship Management program and Volvo Construction Equipment achieved an 89% increase in sales, a 43% reduction in shipping lead times, and a fourfold increase in revenue per employee with the help of SAP’s Supply Chain Management program. SAP’s solutions are available for many industries like aerospace and defense, engineering, construction, and operations, financial service providers, insurance, telecommunications and banking etc. SAP offers a suite that helps businesses to respond more quickly to changing customer needs and market conditions. SAP business suite includes CRM, Financials, HR, SRM and SCM and many more. The table given below describes them. 

Table-1: SAP Solutions Under its Business Suite

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Thursday, March 20, 2014

INTEGRATED SOFTWARE APPLICATIONS


In the present competitive business age everybody wish to choose a system that suits his business processes. Integrated systems are the systems that help in integrating key business and management functions. They provide a high-level view of all the activities that are going on in the business. In the earlier days, data used to be collected from different nodes and then compiled in the form of a summary report. All these processes were too time consuming. Presently the software does this compilation or integration work. There are many packages that integrate the activities of different business divisions and thus allow the businesses to devote more time on productive things. However there are different needs of different business and one should be careful in deciding about software that would be useful to him. Any company looks for these packages to integrate its corporate functions like finance, manufacturing and human resources. This is a critical activity. As a budding manager you should be able to understand the system requirement of your company. You should be able to define the information flow, information requirements and information usage so that you gain competitive edge. 

Literal meaning of “Integration” is combination or amalgamation. In terms of computer terminology, “Integration” is a broad term for any software that serves to join together or act as a go-between between two separate and usually already existing applications.  Integrated software applications for business gives you the ability to integrate the diverse information sources pertaining to your business into a single framework. This integrated information can then be shared by applications such as Customer Relationship Management (CRM), Supply Chain Management (SCM) and Business Process Re-engineering (BPR) systems. 

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